Each Wallspice print and canvas is made to order and will normally be dispatched within 14 working days of cleared payment. Once your order and payment have been received, we will create your personalised design and email a proof to you for you to approve within 3 working days. Once we receive your approved proof back by email we will print your item and you should receive it within 10 working days. We will not accept responsibility for any spelling mistakes or colour differences once your design proof has been signed off by you via email.

Canceling an Order
Once an order has been paid for we will start production on your item. If you need to cancel an order a 10% administration charge will occur if you cancel before we have started artworking your item. A 50% administration charge will occur if you cancel once we have artworked and proofed your item to you. Once we have printed your item you cannot cancel an order. We normally start printing 2-3 working hours after your proof has been approved.


Delivery is from the UK.

UK Delivery

Delivery is FREE within the UK on all of our items. Prints are wrapped in tissue paper and packaged in a strong cardboard tube. Canvases are wrapped in bubble wrap and packaged in strong corrugated cardboard. Items are usually dispatched within 10 working days of your proof approval, however you should allow up to 14 days delivery time. We cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met.

Items are posted by ‘Royal Mail Recorded Signed For’, ‘Royal Mail First Class Signed For Parcels’ or by Parcelforce, depending on order size. All packages will require a signature upon delivery, so whenever you can, please use a delivery address where you know someone is going to be available during the day. We can deliver to an address other than the billing address, so it might be a good idea to give a work address if no one is at home during the day. You shall be deemed to have accepted the goods after receiving delivery.

International delivery

International orders for prints are sent by Royal Mail Airsure, which includes tracking. We can provide a tracking number on request. International orders for canvases are sent by Parcelforce Worldwide.

Please note that Wallspice does not charge customs duties on overseas shipments. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Wallspice. We recommend that you check with your local customs officials or post centre for more information regarding importation taxes/duties that may be applicable to your online order with us. If customs fees are payable, and you refuse to pay them, your order will be returned to us and we will be charged the customs fees plus return shipping costs. In such a case we will deduct any charges incurred, customs fees and shipping costs before a refund is issued.

International Delivery Costs – Prints Rolled in Tube (Royal Mail Airsure)

Location Price
UK (including Northern Ireland) FREE
Worldwide £10

International Delivery Costs – Canvases (Parcelforce Worldwide)

Location Price
UK (including Northern Ireland) FREE
Channel Islands / Republic of Ireland £10
EU Countries £20
Europe (non-EU) / USA / Canada £30
Rest of World £40

Risk and Title

The Products will be at your risk from the time of delivery.

Returns and Refunds
We want you to be happy with your purchase, so if you ever have a problem with any of our products please let us know and we’ll do whatever we can to make it right. However please be aware that all Wallspice products are made to order and so we cannot offer a money back guarantee or refunds on personalised items unless damaged during transit. Distance selling regulations do not apply to personalised items.

As part of the design process for a personalised item you will be required to approve a design proof. Once you have approved this proof by email, refunds cannot be made. We want you to be completely satisfied with your purchase and we ensure all our products are quality checked before dispatch from our studio.

In the unlikely event that any damage should occur during transit, please notify us within 3 working days by email at Damaged goods will be replaced free of charge as soon as possible. Photographic evidence may be requested or you can return the damaged item to us. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault then we will gladly reimburse your postage costs. We will only acknowledge returned goods if they are sent using Royal Mail Signed For Recorded or Special Delivery so you have proof of delivery. Please don't send back your item without contacting us first as we will not accept returns without prior agreement and will only accept returns due to damage in transit if we have been contacted by email within 3 days of receipt. On receipt of the returned item we will print a new canvas or print and have that delivered to the same address as the initial order.